Price Display
S.I. No. 484/2013 –
European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013.
SCHEDULE 1
INFORMATION TO BE PROVIDED PRIOR TO CONCLUSION OF ON-PREMISES CONTRACT
The information to be provided by the trader to the consumer in accordance with Regulation 5(1) is as follows:
(a) the main characteristics of the goods or services, to the extent appropriate to the medium and to the goods or services;
(b) the identity of the trader, including the trader’s trading name and legal identity;
(c) the geographical address at which the trader is established, and the trader’s telephone number;
(d) the total price of the goods or services inclusive of taxes, or where the nature of the goods or services is such that the price cannot reasonably be calculated in advance, the manner in which the price is to be calculated;
(e) where applicable, all freight, delivery or postal charges additional to the price referred to in paragraph (d) or, where those charges cannot reasonably be calculated in advance, the fact that such charges may be payable;
(f) where applicable, the arrangements for payment, delivery, performance, and the time by which the trader undertakes to deliver the goods or perform the service;
(g) where applicable, the trader’s complaint handling policy;
(h) in the case of a sales contract, the existence of a legal obligation on the trader to supply goods that are in conformity with the contract;
(i) where applicable, the existence and the conditions of after-sales services and commercial guarantees;
(j) the duration of the contract where applicable or, if the contract is of indeterminate duration or is to be extended automatically, the conditions for terminating it;
(k) where applicable, the functionality, including applicable technical protection measures, of digital content;
(l) where applicable, any relevant interoperability of digital content with hardware and software of which the trader is, or can reasonably be expected to have been, aware.
SCHEDULE 2
INFORMATION TO BE PROVIDED PRIOR TO CONCLUSION OF OFF-PREMISES CONTRACTS AND DISTANCE CONTRACTS
The information to be provided by the trader to the consumer in accordance with Regulation 7 in the case of off-premises contracts, Regulation 8 in the case of off-premises contracts for repairs or maintenance within the scope of that Regulation and Regulation 10 in the case of distance contracts, is as follows:
(a) the main characteristics of the goods or services, to the extent appropriate to the medium and to the goods or services;
(b) the identity of the trader, including the trader’s trading name;
(c) if the trader is acting on behalf of another trader, the geographical address and identity of that trader;
(d) the geographical address at which the trader is established, and the trader’s telephone number, fax number and e-mail address, where available, to enable the consumer to contact the trader quickly and communicate with the trader efficiently;
(e) the geographical address of—
(i) the place of business of the trader, if different from the address provided in accordance with paragraph (d), and
(ii) where the trader acts on behalf of another trader, the place of business of that other trader, if different from the address provided in accordance with paragraph (c),
to which the consumer can address complaints;
(f) the total price of the goods or services inclusive of taxes, or where the nature of the goods or services is such that the price cannot reasonably be calculated in advance, the manner in which the price is to be calculated;
(g) where applicable, all additional freight, delivery or postal charges and any other costs or, where those charges cannot reasonably be calculated in advance, the fact that such charges may be payable;
(h) in the case of a contract of indeterminate duration or a contract containing a subscription—
(i) the total costs per billing period, or,
(ii) where such contracts are charged at a fixed rate, the total monthly costs, or
(iii) where the total costs cannot reasonably be calculated in advance, the manner in which the price is to be calculated;
(i) the cost of using the means of distance communication used for the conclusion of the contract where that cost is calculated other than at the basic rate;
(j) the arrangements for payment, delivery, performance, and the time by which the trader undertakes to deliver the goods or perform the service;
(k) where applicable, the trader’s complaint handling policy;
(l) where a right to cancel exists, the conditions, time limit and procedures for exercising that right in accordance with Regulation 17.
(m) where applicable, that the consumer will have to bear the cost of returning the goods in case of cancellation of the contract and, in the case of distance contracts, if the goods by their nature cannot normally be returned by post, the cost of returning the goods;
(n) where the consumer exercises the right to cancel after having made a request in accordance with Regulation 21, that the consumer is liable to pay the trader reasonable costs in accordance with that Regulation;
(o) where a right to cancel the contract does not apply under Regulation 13, the information that the consumer will not benefit from that right or, where applicable, the circumstances in which the consumer loses the right;
(p) in the case of a sales contact, the existence of a legal obligation on the trader to supply goods that are in conformity with the contract;
(q) where applicable, the existence and conditions of after-sale customer assistance, after-sales services and commercial guarantees;
(r) the existence of relevant codes of practice, as defined in section 2 of the Consumer Protection Act 2007 and, where applicable, how copies of such codes can be obtained;
(s) the duration of the contract where applicable or, if the contract is of indeterminate duration or is to be extended automatically, the conditions for terminating it;
(t) where applicable, the minimum duration of the consumer’s obligations under the contract;
(u) where applicable, the existence and the conditions of deposits or other financial guarantees to be paid or provided by the consumer at the request of the trader;
(v) where applicable, the functionality, including applicable technical protection measures of digital content;
(w) where applicable, any relevant interoperability of digital content with hardware and software of which the trader is, or can reasonably be expected to have been, aware.
(x) where applicable, the possibility of having recourse to an out-of-court complaint and redress mechanism to which the trader is subject, and the methods for having access to it.