Making of Complaints There are various types of complaints that may be made to the Ombudsman. A complainant can complain about the conduct relating to:- provision of financial services; offer of financial services; failure to provide financial services; financial loss or dispute in relation to certain pensions or any complaint received by the Ombudsman before establishment day that was outside […]
Appeals A party to a complaint before the Ombudsman may appeal to the High Court against a decision or direction of the Ombudsman. An appeal shall be made— not later than 35 days after the date of notification of the decision of the Ombudsman, or within such further period, as the court considers just and equitable in all the circumstances. […]
Complaints Procedure The Ombudsman may accept a complaint against a financial service provider or a pension provider that has initiated legal proceedings in relation to a matter to which the complaint relates, where the Ombudsman believes, based on reasonable grounds, that the financial service provider or the pension provider, as the case may be, has begun those proceedings in order […]